Refund policy

Last Updated: October 2026

At ESHVARA Essentials, customer satisfaction is important to us. We aim to provide a transparent return, exchange, replacement, and refund process. Please read the following policy carefully before placing an order.

Return & Exchange Policy

We offer a 2–3 day return and exchange window from the date your order is delivered, subject to the eligibility conditions mentioned below.

To request a return or exchange, please contact our support team:

Email: EshvaraEssentials@gmail.com

Phone: 9762687899

Instagram & Facebook: Eshvara Essentials

Return Eligibility

To qualify for a return or exchange:

The request must be raised within 2–3 days of delivery, subject to the applicable return conditions.
A complete unboxing video recorded from the moment the package is opened is required to support the request.
The product must be unused, unwashed, and in its original condition, wherever applicable.
All original packaging, labels, accessories, and tags should be intact, wherever applicable.
The product must be securely packed before being returned.

Important: If a returned item is damaged due to improper packaging during transit, ESHVARA Essentials reserves the right to review the request and determine its eligibility.

Damaged, Wrong, or Defective Products

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible and within the applicable return or replacement window.

To help us review your request, please provide:

A complete unboxing video recorded from the moment the package is opened.
Clear photographs of the product and any visible damage.
Images of the shipping label and outer packaging.

After verification, we will provide an appropriate resolution, which may include a replacement where the request is eligible and a replacement is available.

Returns for Other Reasons

If you wish to return a product for reasons other than damage, defects, or receiving an incorrect item, you may request a return within 24 hours of delivery.

All requests are subject to review and the applicable return eligibility conditions.

Please note:

Return shipping charges may be the customer's responsibility unless the return is due to an error on our part.
Cash on Delivery (COD) charges may be non-refundable, subject to applicable law and the circumstances of the order.

Replacement Policy

We offer product replacements only for eligible requests received within 24 hours of delivery.

Replacement Requests May Be Considered For:

Damaged products.
Defective products.
Incorrect products received.

All replacement requests are subject to verification, product availability, and the applicable eligibility conditions.

For Color or Size Exchanges

Color or size exchanges are subject to product availability and approval. Any applicable return shipping charges will be communicated by our support team.

Refund Policy

Once a returned product is received and passes the applicable quality inspection, eligible refunds will be processed within 3 business days.

Prepaid Orders

Eligible refunds will be credited to the original payment method used during checkout. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Cash on Delivery (COD) Orders

Eligible refunds for COD orders will be processed through UPI or bank transfer after the necessary details have been provided and verified.

Please note that any non-refundable charges, if applicable, will be communicated during the resolution of your request and handled in accordance with applicable law.

Order Cancellation Policy

Orders may be eligible for cancellation before dispatch. Please contact our support team as soon as possible to request a cancellation.

If an order has already been dispatched, cancellation may not be possible. In such cases, you may contact us regarding the applicable return policy.

If an order cannot be delivered due to a logistics issue or is lost in transit, ESHVARA Essentials will review the situation and provide an appropriate resolution, which may include a refund or replacement, as applicable.

We may cancel an order in circumstances such as: