Refund policy

Refund Policy

Last Updated: August 2026

At ESHVARA Luxury, customer satisfaction is our highest priority. If you're not completely satisfied with your purchase, we're here to help with an easy and transparent return, replacement, and refund process.

Return & Exchange Policy

We offer a 7-day return and exchange window from the date your order is delivered.

To request a return or exchange, please contact our support team through:

Email: support@eshvaraluxury.com (Replace with your official email)

Phone: +91 XXXXXXXXXX (Replace with your support number)

Instagram: @eshvaraluxury (Replace if different)

Return Eligibility

To qualify for a return or exchange:

  • The request must be raised within 7 days of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • All original packaging, labels, manuals, accessories, and tags must be intact.
  • The product should be securely packed before returning it.

Important:

If a returned item is damaged due to improper packaging during transit, ESHVARA Luxury reserves the right to reject the return or refund request.

Damaged, Wrong, or Defective Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Clear photographs of the product
  • Images of the shipping label
  • An unboxing video recorded from the moment the package is opened

After verification, we will arrange a replacement or an appropriate resolution.

Replacement orders are generally delivered within 7–10 business days.

Returns for Other Reasons

If you'd like to return a product because it didn't meet your expectations:

  • You may request a return within 7 days of delivery.
  • The product must meet all return eligibility conditions.

Please note:

  • Return shipping charges are the customer's responsibility unless the return is due to our error.
  • Cash on Delivery (COD) charges are non-refundable, as they are collected by the courier partner.

Replacement Policy

We offer product replacements for eligible requests received within 48 hours of delivery.

Replacement is available for:

  • Damaged products
  • Defective products
  • Incorrect products received
  • Color or size changes (subject to stock availability)

For Color or Size Exchanges

  • The customer is responsible for return shipping charges.
  • Once the original product is received and inspected, the replacement will be shipped.
  • Delivery generally takes 7–10 business days, depending on location and product availability.

Refund Policy

Once the returned product is received and passes our quality inspection, your refund will be processed within 3 business days.

Prepaid Orders

Refunds will be credited to the original payment method used during checkout.

Cash on Delivery (COD) Orders

Refunds will be processed through UPI or bank transfer after receiving your account details.

Please note:

  • COD handling charges are non-refundable.
  • The actual refund credit time may vary depending on your bank or payment provider.

Order Cancellation Policy

Orders may be canceled before dispatch for a full refund.

If an order has already been shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery, subject to this policy.

If an order is lost in transit or cannot be delivered due to logistics issues, ESHVARA Luxury will provide either:

  • A full refund, or
  • A replacement product (based on customer preference and product availability).

ESHVARA Luxury reserves the right to cancel any order due to reasons including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Payment verification issues

If an order is canceled by us, customers will be notified promptly and eligible refunds will be processed accordingly.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us.

ESHVARA Luxury

Email: support@eshvaraluxury.com (Replace with your official email)

Phone: +91 XXXXXXXXXX (Replace with your support number)

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM